When a rail franchise comes up for renewal it has always been a good opportunity to secure change and passenger benefits. Get something written into the franchise and there is a pretty good chance it will happen. Once a new franchise starts it is very difficult to get anything additional to happen, unless there is a strong business case for it or someone else pays.
The franchise season is on us. A whole string of them are now in the pipeline for replacement. This is when we deploy one of our major products. We commission route based research to find out what are passengers priorities for improvement. We blend this into what we already know about passenger satisfaction on a particular franchise. This helps the Department for Transport and increasingly the bidders target the right things.
However, we don’t have a monopoly on the passenger voice. We have already put in submissions on Greater Western and West Coast - there are more to come – make sure your voice is heard. With longer franchises, 15 years is a long time to wait for a decent train.
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NO franchises at all for Aberdeen bus spivs!
ReplyDeleteOops.
As Wolmar says, what is franchising FOR?
Move No 1. get DafT out of the process, and make sure thatthe IeP's are specifically excluded ....
Off-topic, something gorn worng with you site again ...
I'm finding it impossible to read comments on earlier posts, or post to them - unless you'e fixed it just now, that is ....
it makes no difference to what the customer wants as money talks ( and if the transport minister or govt offical will get a place on the winners board when they quit office)
ReplyDeleteI am sure all customers want is a on time railway ,and if things go wrong up to date information and a seat on a clean train and cheap ticket.